VNW audit and consulting assists companies in their certification project

Because measuring customer satisfaction is a major issue in organisations, we support companies in their certification process or diagnosis using the following methodology: 

  • Context and issues
  • State of play and diagnosis 
  • Strengths and weaknesses of your system
  • Recommendations and areas for improvement*

*Implementation support can be provided.

Audit topics : 

  • NF service “relation client”
  • NF EN ISO 18295 “centre de contacts client”
  • Qualiopi
  • ISO 9001
  • ISO 26000
  • ISO 14001