Data Qualification : La Maison de l’Afrique

Several years later, La Maison de l’Afrique is completely satisfied with the services administered by Call VNW and this is verified every day by the professionalism of the service delivery teams. Call VNW by its ability to adapt to the constraints of our company ; promotion of the company, customer follow-up, issuing of our calls, remote secretarial and answering specific questions of our customers.

Benchmark ISO 18295-1

We asked Virginie to compare the practices of our Customer Relationship Centres to ISO 18295-1. First of all, Virginie has shown a strong ability to integrate our teams and get them involved in this study. Our employees felt confident and spoke openly about their practices. Then, the synthesis of the study is pragmatic, based on factual elements…